Privacy Policy

How we protect and manage your personal information

Introduction

At Mobile Mechanic Service, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our Mobile Mechanic Service services.

This policy was last updated on May 20, 2024.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, and phone number
  • Billing and delivery address
  • Vehicle information (make, model, registration)
  • Payment information (we do not store complete credit card details)

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Time and date of your visit
  • Pages you view and how you navigate our website
  • Location information (if you allow location services)

How We Collect Your Information

We collect your information through:

  • Direct interactions: When you complete our contact or quote forms, call our customer service, or correspond with us.
  • Automated technologies: Through cookies, server logs, and similar technologies when you browse our website.
  • Third parties: We may receive information about you from third-party service providers such as payment processors or booking systems.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide our Mobile Mechanic Service services and fulfill your requests
  • To process payments and manage your account
  • To communicate with you about your appointment, service updates, or respond to inquiries
  • To improve our website, products, and services
  • To send promotional materials or newsletters (if you have opted in)
  • To comply with legal obligations
  • To protect our rights and prevent fraud

Legal Basis for Processing

We process your personal information based on:

  • Consent: Where you have explicitly agreed to the use of your personal data.
  • Contract: When processing is necessary to fulfill our contractual obligations to you.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, such as fraud prevention or improving our services.
  • Legal Obligation: When we need to comply with legal requirements.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect certain information automatically. You can control cookies through your browser settings, although blocking some cookies may impact your experience on our website.

We use the following types of cookies:

  • Essential cookies: Required for the website to function properly.
  • Analytical cookies: Help us understand how visitors interact with our website.
  • Functional cookies: Enable enhanced functionality and personalization.
  • Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow.

Data Sharing and Disclosure

We may share your personal information with:

  • Our employees and contractors who need access to provide services
  • Service providers who perform services on our behalf (payment processors, IT providers)
  • Professional advisers (lawyers, accountants, insurers)
  • Government authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal data to employees and third parties who have a business need to know. They will only process your personal data on our instructions and are subject to confidentiality obligations.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

Your Rights

Under applicable data protection laws, you have rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate personal information
  • Erasure: Request deletion of your personal information
  • Restriction: Request restriction of processing of your personal information
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your personal information
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@car-battery-replacement.co.uk

Phone: 0333 567 9868

Address: Mobile Car Battery Replacement, 128 City Road, London, United Kingdom, EC1V 2NX