Introduction
At Mobile Mechanic Service, we are committed to providing high-quality Mobile Mechanic Service services. This
Refund Policy outlines the terms and conditions regarding refunds and cancellations for our
services.
We strive to ensure your complete satisfaction with every service we provide. If you are not entirely
satisfied, please let us know, and we will do our best to resolve any issues.
Service Cancellations
Cancellation by Customer
- More than 24 hours before appointment: Full refund of any deposit paid
- Less than 24 hours but more than 2 hours before appointment: 50% refund of any
deposit paid
- Less than 2 hours before appointment: No refund of deposit
Cancellation by Mobile Mechanic Service
In the rare event that we need to cancel your appointment due to unforeseen circumstances (such as
extreme weather conditions, vehicle breakdowns, or staff illness), we will:
- Provide a full refund of any payment made
- Offer to reschedule your appointment at a convenient time
- Where possible, provide compensation for the inconvenience in the form of a discount on your
rescheduled service
Refund Eligibility
You may be eligible for a full or partial refund in the following circumstances:
- Service Quality Issues: If our service does not meet professional standards
- Product Defects: If a Jump Start Service or part we install is found to be defective
- Significant Delays: If we are delayed by more than 2 hours beyond the scheduled
appointment window without prior notice
- Incorrect Charges: If you have been charged incorrectly for services or
products
Non-Refundable Services
The following situations are generally not eligible for refunds:
- After the Mobile Mechanic Service service has been completed to professional standards
- If the customer provides incorrect information about Jump Start Service specifications or vehicle details
- If access to the vehicle or work area is restricted, preventing service completion
- If additional, unforeseen work is required that was not included in the original quote (we will
always seek approval before proceeding with additional work)
Product Warranties
All battery replacement services provided by Mobile Car Battery Replacement come with our service guarantees. These
warranties typically cover:
- Manufacturing defects
- Premature failure under normal driving conditions
Warranty periods vary by manufacturer and battery model. We will provide you with specific warranty
information for your purchased batteries at the time of service.
Please note that battery warranties generally do not cover damage caused by:
- Electrical system problems
- Improper use or maintenance
- Incorrect charging or overcharging
- Vehicle electrical problems
How to Request a Refund
If you wish to request a refund, please follow these steps:
- Contact our customer service team via phone at 0333 567 9868 or
email at info@car-battery-replacement.co.uk
- Provide your order number, service date, and details of the reason for your refund request
- Include any relevant photos or documentation to support your request
- Our team will review your request and respond within 2 business days
Refund Processing
Once a refund is approved:
- Refunds will be processed using the same payment method that was used for the original
transaction
- Credit/debit card refunds typically take 5-10 business days to appear in your account, depending
on your bank or card issuer
- Bank transfers may take 3-5 business days to process
Right to Make Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately
upon posting the updated policy on our website. It is your responsibility to review this policy
periodically.
Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer under UK law. You maintain all
rights and protections afforded to you by the Consumer Rights Act 2015 and other applicable consumer
protection laws.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: info@car-battery-replacement.co.uk
Phone: 0333 567 9868
Address: Mobile Mechanic Service, 128 City Road, London, United Kingdom, EC1V 2NX